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personal data protection charter

In accordance with European regulation 2016/679 of April 27, 2016 (known as "general data protection charter" or GDPR)

This personal data protection charter (below: the "Charter") describes the commitment of the Website of OFFICE DE TOURISME INTERCOMMUNAL ROUSSILLON CONFLENT - Place Henri Demay, 66130 Ille sur Tet - SIRET 246 600 415 00144. William BURGHOFFER, the President as data controller with regard to respect for private life and the protection of the personal data of its users. This Charter was drawn up to enable you to become acquainted with the practices and conditions under which collects, uses and stores your personal data (below: the “Data”).

There you will find a description of the various “Data” that we can collect and process or that you can send to us when you access and / or use (the “Website”). The term “Website" designates only the Website

Given the constant evolution of laws and regulations in terms of technology and the protection of personal data, this Charter can be updated. The current version will be accessible on the Website.

If any of the clauses of this Charter should be declared null or contrary to the regulations, it will be deemed unwritten but will not result in the nullity of the other clauses of this Charter.

This Charter applies to "Data collected":

  • Via simple navigation on the website
  • Via the emails exchanged between and you or any other electronic messaging tool
  • When you create a user account on the Website
  • When you subscribe to the Website 's Newsletter (the “Newsletter”)

 It does not apply to information collected by all third parties (eg GOOGLE ANALYTICS) or through websites managed by them, including applications or content redirecting the user to the Website. Thank you for carefully reading the Charter regarding the processing of your Data. We inform you that browsing our Website necessarily implies acceptance of this Charter. If the charter does not obtain your membership, we invite you to leave our Website. It is your responsibility to check that the Data communicated to are compliant.


Depending on the nature and purpose of your interaction with (information on contact forms, as well as during any telephone exchanges) we may collect the following Data:

  • Your email address will necessarily be requested if you wish to create a user account, communicate with us via the contact forms and / or receive our Newsletter.
  • Data relating to your identity such as your name, first names, e-mail address, postal addresses and telephone numbers may be requested from you.
  • Data relating to browsing: this is Data relating to the way in which you use the Website including: the IP address, the browser used, the browsing time, the search history, the operating system used , the language and the pages viewed.
  • Data relating to your visits to the Website, including traffic data, log files and other data or communication resources that you use by accessing
  • Data relating to the use of social networks when you use its features.


Data can be collected in different ways on the Website. The Data can be collected directly when you transfer them to us by means of the contact forms and the creation of a user account, subscription to the Newsletter available on and / or communicated when you contact us by phone. When you contact us using these various means, a copy of your exchanges with, including email addresses, can be made and archived. also indirectly collects certain Data by means of cookies.


If you are a simple user, we collect your Data to:

  • Send you our Newsletter and / or personalized commercial offers if you have consented to receive it.
  • Manage your requests sent via the contact page.
  • Allow you to leave a review on the products and / or the Website.
  • Notify you of changes regarding the Website or our offer of products and services.
  • Comply with our rights and obligations stipulated in contracts with users as well as for any other legal purpose.

We may also use cookies:

Analyze traffic and data on the website in order to measure the number of users of the Website, to make it easier to use and to ensure its ability to respond quickly to your requests.

To secure your browsing and improve your user experience, in particular by recognizing the username and password that you have already provided so that you do not have to enter them if you connect to a private part of the Website. Refusal of these will prevent any connection to this part of the Website (identification impossible).

What is a cookie?

A cookie is a text file saved on the hard drive of your terminal (computer or telephone) after a request of the server managing the website visited. It contains information on the navigation carried out on the pages of the Website. The objective is to facilitate the subsequent use of the site by the same person and to navigate in an optimal way.

How do cookies work?

On your computer, your browser (Internet Explorer, Firefox, Chrome, Safari, etc.) manages cookies. It receives the order to save them from the server (the principle of cookies is part of the HTTP protocol used for exchanges on the Web). It is the browser that records them and it is also the browser that allows you to control them, according to your wishes. You can refuse any cookie recording (but access to certain features of the site will then be impossible). Your browser allows you to find, list and delete them. Even if you do not delete them, they will disappear because they have an expiration date, several months or “end of session”, which is the moment you leave the site you were visiting.

Setting up your browser

You can authorize or refuse the recording of cookies with the appropriate parameters of your browser. Here is how to configure the acceptance of cookies with the most commonly used browsers:

For Internet ExplorerTM:

For SafariTM:

For ChromeTM:


For OperaTM:


Your Data is processed by the staff and collaborators of in charge of:

  • Support management, to answer all your questions.

As part of our activity, and for processing purposes, your Data may be communicated to subcontractors and in particular:

  • Mailjet (for sending an email campaign).
  • Google Analytics (for site audience analysis).

Each of these companies respects a confidentiality commitment concerning the use and processing of personal data.

All of the aforementioned subcontractors are bound by contractual obligations to respect the confidentiality and protection of Data and to process them only for the purposes to which we transmit them.

Your Data may be transmitted to any buyer or other successor in the event of a merger, assignment, restructuring, reorganization, dissolution or other sale or transfer of part or all of the assets of due to uncertainties or bankruptcy, liquidation or other processes in the context of which User data are among the assets sold.

Finally, we are also likely to disclose your Data:

  • To comply with any mandate required by applicable laws, including government and regulatory requests.
  • If we believe that disclosure is made necessary or required to protect the rights, property or safety of, its customers or other stakeholders.

This possible disclosure includes the exchange of information with other companies and organizations for the purposes of protection against fraud and counterfeiting.

The Website may contain links to various sites and social networking platforms managed on third-party servers, by people or organizations over which has no control. Therefore, we cannot be held responsible for the way in which your Data will be stored or used on the servers of these third parties. We advise you to read the applicable data protection charter for each third-party website that you access via the Website in order to appreciate the way in which your Data will be used.

5. HOW LONG IS YOUR DATA KEPT? only stores your Data for the time necessary for the purposes set out in Article 3. This storage period is not the same depending on the Data in question, the nature and purpose of the collection being likely to vary this duration. Likewise, certain legal obligations impose a specific retention period.

When you have subscribed to the Newsletter, we will keep your email address until you unsubscribe.

When you contact using the contact form or when you communicate with us by telephone, your data may be kept:

  • up to one (1) year from the last contact if you do not have a customer account or an order made on the site or with our company.
  • up to ten (10) years (legal duration) from the last order placed on the Site, if this information relates to this order.
  • In all other cases, the retention period of these exchanged Data may not exceed three (3) years.

 If you make a request to delete Personal Data, your Site user account will be deactivated and anonymized, then completely deleted after the aforementioned periods from the day you made the request. Finally, with regard to the cookies Data collected, they will be kept for up to six (6) months for cookies measuring the audience and up to thirteen (13) months for others. Beyond the aforementioned retention periods, your Data will be anonymized to be kept for exclusively statistical purposes.


Your Data is kept on a secure server and protected by a firewall and antivirus. We have implemented technical and organizational measures intended to guarantee the security and confidentiality of your Data against any accidental loss and against any unauthorized access, use, modification and disclosure. Given the features inherent in the Internet, however, it is impossible for us to guarantee the optimum security of the exchange of information on this network. We strive to protect your Data, but we cannot guarantee the absolute security of the information transmitted to the Site. You agree that you transmit your Data at your own risk. We cannot be held responsible for any failure to respect the confidentiality parameters or the security measures in place on the Site. As such, you agree that the security of your information is also your responsibility. For example, it is your responsibility to keep the password for access to your user account secret. Under no circumstances divulge it to third parties. Likewise, be careful when you disclose information in the public sections of the Site, which can be viewed by any user of the Site.


You can choose how the Data you send us is used:

  • You can browse the Site without providing Data. If applicable, you will not be able to use certain functionalities of the Site and in particular, to make purchases (if you are a simple user) and / or downloads on the Site.
  • You can decide to no longer receive the Newsletter and our personalized offers: all you have to do is click on the link in any email sent to you.

Subject to the conditions provided for by said regulations for the exercise of these rights, you benefit from:

  • The right to erase your Data (excluding accounting data whose retention of 10 years is required by French law - article L123-22 of the Commercial Code).
  • The right to limit the processing of your Data.
  • The right to object to the processing of your Data for legitimate reasons, in accordance with Article 21 of the GDPR.
  • The right to portability on the Data you have provided (for automated processing based on consent or the performance of a contract).
  • The right to withdrawal consent, when it was requested. When the processing of your data is performed based on your consent, you can withdraw it at any time.

You acknowledge however that the processing performed before the revocation of your consent remains perfectly valid. You also have the right to object without reason for to analyze your Data in order to share it for marketing purposes.

However, in accordance with article 12.6 of the GDPR, for the exercise of these rights,, as responsible for this processing, reserves the right to ask you to prove your identity. We inform you that the data proving your identity will be deleted once we have answered your request. You can exercise these rights by sending an email in French to This email address is being protected from spambots. You need JavaScript enabled to view it. or to the following address:

Place Henri Demay
66130 Ille sur Tet

We have one month to answer to any request relating to the exercise of your rights. This period may be extended by two months, due to the complexity or too many requests.


The Data collected during the use of the Site is stored exclusively on a server located in Europe (Country of the host), the hosting having been subcontracted by Hybride Conseil to the company OVH SAS - RCS LILLE METROPOLE 424 761 419 000 45 - 2 rue Kellermann, 59100 ROUBAIX France - VAT number FR 22 424 761 419

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